TERMS & CONDITIONS
Booking Terms
We have a minimum 18 year old lead guest policy.
Payment is to be made the week of arrival.
These booking terms ('Booking Terms') are between BV property group
ltd (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation
Confirmed with’ section of the Booking confirmation ('Booking
Confirmation') and the person or legal entity making the Booking
(‘You/Your’). These Booking Terms are for the provision of
accommodation services ('Booking(s)') by Us to You. These Booking
Terms are governed by English law and apply to all Bookings. By making
a Booking You are deemed to accept and be bound by these Booking
Terms.
When You make a payment using a credit card, We (or Our parent company
or Our trading name if different) will be displayed as the merchant of
record.
At the directors discretion we have the right to refuse reservations
made by guests who we feel may breach the rules of stay.
Bookings
Bookings are made and a contract between You and Us comes into effect
when We accept a reservation from You. We will accept a reservation
when We have confirmed Your reservation and received either: (i) full
payment of the total price; or (ii) payment of a deposit equivalent to
the value of the first night stay; (iii) any other amount We have
specified at the time of Your booking; or (iv)We have agreed to
collect payment from You either on arrival or departure. Where a
deposit or any other amount that is less than the total value of the
stay is paid, the balance will be paid by You directly to Us, on
either check-in or check-out or at an earlier date if so requested by
direct communication between You and Us. You must be able to enter
into a legally binding contract and be over 18 years of age to make a
Booking. Bookings must be paid for using a valid credit or debit card
or via PayPal or any other payment type specified. When Your Booking
is confirmed, a reservation number is given. This number must be
retained for access to Your Booking details if cancellation or
amendment is necessary. You will need to quote this reservation number
when contacting Us.
Prices
All prices include VAT where applicable at the current rate. Prices
are per room per night. Prices do not include other costs You may
choose to incur during Your stay (unless otherwise stated). Prices
quoted are correct (unless a pricing error occurs) only for the
specific number of guests, dates, nights and rooms shown.
Availability
In the rare case that We are unable to accommodate You as per Your
Booking, You will be offered alternate accommodation by Us and if
there is a difference in the Price, You will be liable for the price
differential. If the differential is less than the original value of
Your Booking a refund of the difference will be made to You.
Arrival and departure
Check-in times are specified on Your Booking Confirmation. Should You
wish to check-in outside of the times specified You must confirm this
directly with Us. In the event that You attempt to check-in outside of
the stated times without prior arrangement, We may cancel the booking
and retain any amounts We are entitled to retain as stated in the
Cancellation Policy section of Your Booking Confirmation. The
check-out time is also specified on Your Booking Confirmation. If you
would like to arrange a checking after 20:00 there will be a extra
charge of £20 for this service.
Cancellations & Amendments
If You cancel Your Booking on or before the cancellation deadline
specified in the Cancellation Policy section of Your Booking
Confirmation (the ‘Cancellation Deadline’) a full refund will be given
including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline You will be
charged the full value of the first night of Your booking, including
any booking extras You have selected for the duration of Your stay.
Should You change the number of guests, dates, room nights or room
type (“Amendment”), then the prices are subject to change. Should You
request an Amendment and should We not be in a position to accommodate
Your Amendment, Your Booking will be cancelled and a full refund given
to You provided that such cancellation occurs on or before the
Cancellation Deadline, failing which the terms described in this
Cancellation clause shall apply.
Payment
The total amount payable to confirm Your Booking is quoted in Your
Booking Confirmation and will be charged to Your credit or debit card
or PayPal account or any other payment type offered at the time of
Booking or on check-in. Your card statement will display Us (or Our
parent company or Our trading name if different) as the merchant of
record. All additional goods and services purchased during Your stay
must be paid in full directly with Us.
Security Deposit
This should be paid by bank transfer before arrival and will be
returned within 7 days after checking out. If you cause any damage to
the property or Smoke on the premises you will lose your security
deposit. If you misplace the keys you will also have to pay a £50 to
replace them.
Liability
Other than for death or personal injury caused by Our negligence or
fraudulent misrepresentation, Our total liability to You is limited to
the price of the Booking and in no circumstances will We be
responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the
extent that the failure is caused by any factor beyond Our reasonable
control. You are responsible for any damage or loss caused to Us,
including any damage to Our property by Your act, omission, default or
neglect and You agree to indemnify Us and You agree to pay Us on
demand the amount reasonably required to make good or remedy any such
damage or loss. Further, we reserve the right to terminate Your
Booking immediately without being liable for any refund or
compensation where You engage in unacceptable behaviour that causes a
disturbance or nuisance to Our other guests.
Data protection
We will process the information You provide to Us in accordance with
the relevant data protection legislation. Your personal data may be
transferred to eviivo Limited (Registered Office 154 Pentonville Road,
London, N1 9JE Company Number: 5002392) including where necessary its
subsidiaries outside of the EU. By making a Booking, You consent to
this processing of information as described above and the transfer of
Your information to our software provider: eviivo Limited.
