**Booking Terms**
These booking terms ("Booking Terms") are between Bv Property Group Ltd ("We/Us/Our") as named in the "Reservation Confirmed with" section of the booking confirmation ("Booking Confirmation") and the person or legal entity making the booking ("You/Your"). These Booking Terms govern the provision of accommodation services ("Booking(s)") by Us to You and are governed by English law. By making a booking, You accept and are bound by these Booking Terms.
When You make a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record.
At the directors' discretion, we reserve the right to refuse reservations from guests who may breach our rules of stay.
**Bookings**
A booking is made and a contract between You and Us comes into effect when We accept Your reservation. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; (ii) a deposit equivalent to the value of the first night's stay; (iii) any other amount specified at the time of Your booking; or (iv) We have agreed to collect payment from You on arrival or departure. If a deposit or any other amount less than the total value of the stay is paid, the balance will be paid by You directly to Us at check-in, check-out, or an earlier date as agreed. You must be over 18 years of age and able to enter into a legally binding contract to make a booking. Bookings must be paid for using a valid credit or debit card, PayPal, or any other specified payment type. When Your booking is confirmed, a reservation number will be provided. This number must be retained for access to Your booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
**Prices**
All prices include VAT where applicable at the current rate and are per room per night. Prices do not include additional costs incurred during Your stay unless otherwise stated. Prices quoted are correct (unless a pricing error occurs) for the specific number of guests, dates, nights, and rooms shown.
**Availability**
In the rare case that We are unable to accommodate You as per Your booking, We will offer alternate accommodation. If there is a price difference, You will be liable for the differential. If the alternate accommodation is cheaper, a refund of the difference will be made to You.
**Arrival and Departure**
Check-in times are specified in Your Booking Confirmation. If You wish to check-in outside of these times, You must confirm this with Us. Attempting to check-in outside the stated times without prior arrangement may result in cancellation and retention of any amounts We are entitled to under the Cancellation Policy section of Your Booking Confirmation. Check-out time is also specified in Your Booking Confirmation. An additional charge of £20 applies for check-ins after 20:00.
**Cancellations & Amendments**
If You cancel Your booking on or before the cancellation deadline specified in Your Booking Confirmation (the "Cancellation Deadline"), a full refund will be provided, including any booking extras paid. If You cancel after the Cancellation Deadline, You will be charged the full value of the first night of Your booking, including any booking extras for the duration of Your stay. Changes to the number of guests, dates, room nights, or room type ("Amendment") may result in price changes. If We cannot accommodate Your requested Amendment and the cancellation occurs before the Cancellation Deadline, a full refund will be given. If cancellation occurs after the Cancellation Deadline, the terms described above apply.
**Payment**
The total amount payable to confirm Your booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card, PayPal account, or any other payment type offered at the time of booking or check-in. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us.
**Security Deposit**
A security deposit must be paid by bank transfer before arrival and will be returned within 7 days after check-out. Damage to the property, smoking on the premises, or misplacing keys will result in loss of the security deposit. A £50 fee applies for lost keys and a £100 fee for lost key fobs.
**Liability**
Except for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the booking. We will not be responsible for any indirect or special damages. We will not be liable for failure to provide services due to factors beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including damage to Our property, by Your act, omission, default, or neglect. You agree to indemnify Us and pay on demand the amount reasonably required to remedy any such damage or loss. We reserve the right to terminate Your booking immediately without refund or compensation if You engage in unacceptable behavior causing disturbance or nuisance to other guests.
**Data Protection**
We will process Your information in accordance with relevant data protection legislation. Your personal data may be transferred to eviivo Limited (Registered Office: 154 Pentonville Road, London, N1 9JE, Company Number: 5002392), including its subsidiaries outside the EU. By making a booking, You consent to this processing and transfer of Your information to our software provider: eviivo Limited.
